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Free standard shipping
We offer free standard shipping wherever we currently deliver. Here’s what to expect from dispatch to delivery, and how to reach our team if you need a hand.
Unless your product page states otherwise, the estimated delivery times below apply after your order has been dispatched.
| Destination | Estimated delivery |
|---|---|
| United States | 5–10 business days |
| Canada | 7–12 business days |
| Other destinations we ship to | 7–15 business days |
Some specialty or limited-run items take around 10–20 business days from dispatch. Made-to-order and print-on-demand items can take longer to produce. Please check the individual product page for any specific production or delivery estimate.
Delivery times are estimates rather than guaranteed arrival dates. If you need something for a particular date, email shop@queerintheworld.com before ordering. We’ll check the information available, but cannot guarantee an arrival date.
We work with warehouse partners in different regions, so items in the same order may ship separately.
We send tracking details when your order ships, usually within 1–3 days. Custom-made and print-on-demand items may need longer to produce.
It can take a few days for a tracking number to show its first movement. If you have no tracking after four days and your product page does not note a longer production time, email shop@queerintheworld.com with your order number. You can also contact us if a tracking update seems unusual, and we’ll check it for you.
Need to change your address, size or item? Email shop@queerintheworld.com with your order number and the change you need within one hour of placing your order. If we can correct the order, you may not need to cancel it.
We use the time your email reaches us, even if we reply later. We’ll confirm whether the change or cancellation was possible; sending a request does not itself change or cancel an order.
After one hour, routine changes and cancellations are no longer available. Please see our refund policy for cancellation details.
Updating the address saved in your account does not change the address on an existing order.
Please check your address at checkout and provide a secure, accessible place for delivery. If you spot an error, contact us immediately. If an incorrect address prevents delivery, we’ll review the available options with you. Additional delivery costs may apply.
If your carrier uses a pickup point or locker, please collect your parcel before the carrier’s deadline.
If an uncollected parcel is returned to us, we can arrange another delivery once it has been received back. Additional shipping costs may apply, as free shipping covers the first delivery attempt. We review refund or replacement eligibility according to the circumstances.
Standard shipping is free. Any taxes or duties we collect are shown at checkout before you pay.
For orders shipped to the European Union, applicable import duties, including the new customs duty on low-value parcels following the EU’s de minimis changes, are calculated and collected at checkout. You’ll see the amount before completing your purchase.
If a carrier asks you to pay a duty that was already collected at checkout, email shop@queerintheworld.com with your order number and the charge notice so we can check it for you.
Depending on your destination’s customs rules, additional duties, taxes or carrier charges may be assessed on delivery. Any import charges not collected at checkout are the customer’s responsibility.
Where import charges have not been collected at checkout, we generally ship on a Delivered at Place (DAP) basis, also called Delivered Duty Unpaid (DDU). This means we pay for shipping, while you pay any applicable import charges assessed at your destination. Customs rules vary by country and can change.
If a parcel is returned because import charges were not paid, please contact us. We’ll review whether it has been returned to us and any actual, reasonable, non-recoverable carrier or return costs.
If a refund is available, we’ll explain any deduction before processing it. There is no automatic percentage-based restocking fee.
If your delivery needs checking, email shop@queerintheworld.com with your order number. We’ll review your address, tracking and carrier information, then explain the next step.
Please get in touch if your product’s estimated delivery window has passed, tracking is unusually stalled, or a standard order has not arrived around 20 calendar days after dispatch. You do not need to wait for a fixed lost-parcel deadline.
We’ll investigate with the carrier and advise you on the next step. Specialty and made-to-order items may have different estimates on their product pages. If a parcel is confirmed lost, we’ll arrange an appropriate replacement or refund under our refund policy.
Contact us so we can check the delivery details and explain the available options. If you entered an incorrect address, please let us know that too. Refund or replacement eligibility is confirmed after we review the circumstances.
Email shop@queerintheworld.com with your order number. Our team will help you understand your tracking and what happens next.
