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We offer free standard shipping wherever we currently deliver. Unless the product page states otherwise, estimated delivery times from dispatch are:
Some specialty or limited-run items take around 10–20 business days from dispatch. Made-to-order and print-on-demand items can take longer to produce. Check the individual product page for any specific production or delivery estimate.
These are estimates, not guaranteed arrival dates. We work with warehouse partners in different regions, so items in the same order may ship separately.
Tracking is sent when your order ships, usually within 1–3 days. Custom-made or print-on-demand items may take longer to produce. A tracking number can take a few days to show its first movement. If you have no tracking after four days and the product page does not note a longer production time, or an update seems unusual, contact us with your order number and we will check.
Need something for a particular date? Contact shop@queerintheworld.com before ordering. We will check what information is available, but cannot guarantee an arrival date.
Wrong address, size or item? Tell us straight away. If we can correct the order, you may not need to cancel it. Send your order number and the change you need to shop@queerintheworld.com within one hour of placing the order.
The time your email reaches us is what counts, even if we reply later. We will confirm whether the change was possible. Sending a request does not itself change or cancel an order. After one hour, routine changes and cancellations are no longer available. See our refund policy for cancellation details. Updating your saved account address does not change an existing order.
Please check your address at checkout and provide a secure, accessible place for delivery. If you notice an error, contact us immediately. If a parcel cannot be delivered because of an incorrect address, the team will review what is possible. Additional delivery costs may apply.
If your carrier uses a pickup point or locker, collect your parcel within the carrier’s deadline. If an uncollected parcel is returned to us, we can arrange another delivery after it has been received back. Additional shipping costs may apply because free shipping covers the first delivery attempt. Refund or replacement eligibility depends on the circumstances and must be reviewed by the team.
Shipping is free, and any taxes or duties we collect will be shown at checkout. Customs rules can change, so your destination may still assess additional duties, taxes or carrier charges on delivery. Those charges are the customer’s responsibility.
Where import charges have not been collected at checkout, we generally ship on a Delivered at Place (DAP) basis, also called Delivered Duty Unpaid (DDU): we pay shipping, while the customer pays any applicable import charges assessed at destination. Customs rules vary by country.
If a parcel is returned because import charges were not paid, contact us. We will review what happened, whether the parcel is returned to us and any actual, reasonable, non-recoverable carrier or return costs. If a refund is available, we will explain any deduction before processing it. There is no automatic percentage-based restocking fee.
Contact shop@queerintheworld.com with your order number. We will review the address, tracking and carrier information before confirming the next step.
If the product’s estimated delivery window has passed, tracking is unusually stalled or a standard order has not arrived around 20 calendar days after dispatch, contact us. You do not need to wait for a fixed lost-parcel deadline. We will investigate with the carrier and advise the next step. Specialty or made-to-order items may have different estimates on their product pages. If a parcel is confirmed lost, we will arrange an appropriate replacement or refund under our refund policy.
If tracking says delivered but you cannot find the parcel, or you entered an incorrect address, contact us. We will check the delivery details and explain the available options. We cannot promise a refund or replacement before reviewing the circumstances.
