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Queer In The World is a queer-owned LGBTQ+ clothing and lifestyle store based in New Zealand. We create and curate expressive clothing, underwear, accessories, gifts and Pride pieces for our community around the world.
Yes. Tell us which product you’re looking at and where the fit has you unsure. Sizes vary between products, so use that item’s measurements rather than the letter on the label. We can help compare the chart with your measurements before you order. There’s no need to guess or automatically size up.
Send the product link to shop@queerintheworld.com, or ask in the store chat.
Unless the product page gives a different estimate, free standard delivery from dispatch is estimated at 5–10 business days for the United States, 7–12 business days for Canada and 7–15 business days for other destinations we ship to. Some specialty or limited-run items take around 10–20 business days from dispatch. For made-to-order or print-on-demand pieces, check the production and delivery estimate on the individual product page.
These are estimates, not guaranteed arrival dates. Tracking is sent when the order ships, usually within 1–3 days, although made-to-order products can take longer. Several items may arrive in separate parcels. Have a date in mind? Ask us before ordering. Read the shipping policy for details.
Yes. Standard shipping is free on every order to a destination we serve.
We email tracking when your order ships, usually within 1–3 days. If you have no tracking after four days, and the product page does not mention longer production, email us with your order number and we will check. Your items may travel in separate parcels with separate tracking.
Yes. Orders arrive in plain outer packaging. Carriers and customs may still require shipping labels or declarations, so we cannot promise those will contain no identifying details.
Wrong address, size or item? Email shop@queerintheworld.com straight away with your order number and exact change. You do not need an account or to sign in to make that request by email. If chat asks you to sign in to view order details, send the urgent email first. Requests must reach us within one hour of placing the order. The time your email arrives counts, even if we reply later. We will confirm what was possible. A request does not itself change or cancel the order. After an hour, routine changes and cancellations are no longer available. Changing a saved account address does not update an existing order.
If we approve a voluntary cancellation requested within the hour, we refund the original payment method less any actual non-refundable payment processing or currency-conversion fees. We will tell you the amount before processing it. The fee deduction does not apply when we refund because an item is faulty, incorrect or has not arrived. Read the refund policy for details.
Tracking may take a few days to show its first movement or pause between carriers or in customs. If you have no tracking after four days and the product page does not say production takes longer, or a parcel’s updates seem unusually stalled, email us with your order number. We will check the actual shipment rather than guess from the scan.
If the estimated delivery window has passed, tracking has stalled or a standard order has not arrived around 20 calendar days after dispatch, email shop@queerintheworld.com with your order number. We will check with the carrier; you do not need to wait weeks for a formal lost-parcel declaration. Specialty or made-to-order items may have their own estimate. If the parcel is confirmed lost, we will arrange an appropriate replacement or refund. If tracking says delivered but you cannot find the parcel, check your household, mailroom or collection point and tell us so we can investigate.
That’s something for our team to put right. Please email shop@queerintheworld.com as soon as possible, ideally within 48 hours, with your order number. Keep the parcel, packaging, shipping label and tracking number until we have reviewed it. Send clear photos of the item and damage, any relevant size label, the outer parcel and shipping label, and packing materials. This evidence helps us investigate with our fulfilment and delivery partners. Noticed it later? Please still tell us so we can review it.
Don’t send anything back before speaking with us. A quality issue or an item we sent incorrectly is different from choosing the wrong size, and is handled separately from voluntary cancellation fees.
Email us with the product, the size you ordered, the size on its label and what does not fit. We will compare it with the measurements on the product page and check whether the item was mislabelled or differs from the listing. If you are unsure before ordering, send us the product link and your measurements and we will help you choose. Please do not send anything back before we reply.
Shipping is free. Any taxes or duties we collect appear at checkout. Customs rules can change, so your destination may still assess additional duties, taxes or carrier charges on delivery. See our shipping policy for details.
Sometimes. Email shop@queerintheworld.com with what you have in mind and we will let you know what is possible.
Email us at shop@queerintheworld.com. We are happy to help with sizing, products, tracking or an existing order.
