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Email shop@queerintheworld.com within one hour of ordering. Include your order number and exactly what you need changed or cancelled. For urgent requests, please email us directly instead of waiting in chat or using the form below. The time your email reaches us counts, even if our reply comes later. We’ll confirm what was possible; sending a request does not itself change or cancel an order.
Questions about fit, delivery or something you’ve spotted in the shop? Ask in chat. If chat can’t settle it, email us or leave a note below. Our team will reply by email, usually within 1–2 business days. You don’t need an account to email or use this form. No judgement, no explaining your taste.
For sizing or product questions, include the product link. If something arrived faulty, damaged or wrong, please tell us as soon as possible, ideally within 48 hours. Keep the parcel, packaging, shipping label and tracking number. Email photos of the item, any damage, the outer parcel, label and packing materials to shop@queerintheworld.com; if you use this form, you can reply with photos when we email you. Please wait for our guidance before sending anything back.
Prefer email? shop@queerintheworld.com. For delivery and returns, see our FAQ, shipping policy and refund policy.
If this is about an existing order, include your order number in your message.
