Shipping policy

Here are our estimated free shipping delivery times **unless stated otherwise** in the product description:

USA: 5­-8 business days
Canada: 6­-12 business days
World: 10­-20 business days

Most of our products are stored in multiple warehouses around the world for faster shipping; however, some products are sent from one location only. As such, these have longer estimated delivery times of up to 15-50 days, depending on your address, and are clearly labelled as such.

Your order will be placed in the processing queue and can no longer be cancelled 1 hour after ordering.  Tracking numbers are provided as soon as possible but it can take up to 3-5 days after ordering to process fully, ship and update your order. Some custom-printed or on-demand items may also require more time depending on stock level and availability.

Don't hesitate to get in touch with us prior to ordering if this should be an issue. 

Delivery and Address Responsibility:

Please note that ensuring the correct and accessible delivery address is the customer's responsibility. Addresses without accessible or easily accessible mailboxes, incorrect addresses, or situations where the local delivery service is unable to deliver to a secure place fall under the customer's responsibility.

In cases where delivery is not possible, or your local delivery service cannot deliver to a secure place, it is your responsibility. We will do our best to assist, but in such cases, you will need to provide a lost or stolen parcel form from your local post provider. Items are not always signed for, so it is imperative that you have a secure mailbox.

If your local delivery provider utilizes a pickup box, locker, or similar service, and you do not collect your parcel after being notified, we can only resend your item once it has been successfully returned to us. Additional shipping costs may apply, as we only offer free delivery once per order.

At no point will there be an option for a refund due to this error and the parcel being sent back to us. Resending the parcel will only occur upon payment of any applicable shipping fees.

International Shipping:

International shipments may incur customs fees. The customs policy is different in each country, and the fee is usually based on a variety of factors like weight, value, and size. We do not take responsibility for customs fees.

Should your package be undeliverable or returned to us by customs at your country, we will provide a refund minus a restocking and shipping fee of 50% of the original purchase price. 

Order never arrived:

If your order didn't end up arriving, be sure to let us know!

First, check your shipping confirmation and check that you had entered the correct address. If the address was incorrect, we'd be happy to send you another order to the correct address, however, it will have to be at your cost.

If the shipping address was correct, get in touch with us at shop@queerintheworld.com making sure you quote your order number. We'll see what can be done.

You are eligible for item replacement or refund if your purchase is lost in transit. For orders shipping to the US, an item is considered lost in transit if has not arrived within 8 weeks of being shipped and tracking information has not updated in 5 business days.

For orders shipping to countries other than the US, an item is considered lost in transit if it has not arrived within 10 weeks of being shipped and tracking information has not updated in 5 business days.

If you have entered your shipping address incorrectly, you are not eligible for a replacement or refund should your goods not arrive.

If your order tracking information indicates your goods as having been delivered, then you are not eligible for a refund or replacement due to your goods not being received.